Terms of Service
Effective Date: 11/04/2026
1. Introduction
Welcome to Elevate AI (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website and services, including our AI-powered voice agents and automated receptionist solutions.
By using our services, you agree to these Terms. If you do not agree, you must not use our services.
2. Eligibility
You must be at least 18 years old to use our services.
Our services are intended for business use only. By using our services, you confirm that you are using them for lawful business purposes.
3. Services
Elevate AI provides AI-powered voice agents that:
Answer inbound calls
Handle customer enquiries
Book appointments
Automate communication workflows
We may modify, update, or discontinue any part of the service at any time without notice.
4. Account & Use
You agree to:
Provide accurate information
Maintain the security of your account
Use the service in compliance with all applicable laws
You are responsible for all activity conducted through your account.
5. Payment Terms
Services are provided on a subscription basis
A setup fee may apply
Payment is required in advance unless otherwise agreed
Failure to pay may result in suspension or termination of service
No Refund Policy
All payments are non-refundable, including subscription fees and setup fees.
6. Acceptable Use
You agree not to use our services to:
Engage in illegal, fraudulent, or deceptive activities
Make spam or unsolicited calls
Mislead or impersonate individuals or businesses
Violate privacy or call recording laws
Use the AI in a way that could harm others
You are solely responsible for ensuring your use complies with Australian laws, including call recording and consent requirements.
7. AI Services & Limitations
Our services use artificial intelligence, which may:
Produce inaccurate or incomplete responses
Misinterpret customer intent
Make automated decisions (e.g. call routing, booking actions)
You acknowledge that:
AI is not guaranteed to be error-free
You are responsible for reviewing and monitoring outputs
You assume all risks associated with using AI-generated responses
8. Intellectual Property
We retain all rights to our platform, software, and systems
You retain ownership of your business data and content
AI-generated outputs created for you may be used by you for your business purposes
You grant us a limited right to process your data to provide and improve our services.
9. Third-Party Services
We may use third-party providers, including:
GoHighLevel (CRM, automation, communications)
We are not responsible for the performance or policies of third-party services.
10. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for missed calls, lost leads, or lost revenue
We are not responsible for AI errors or incorrect responses
We are not liable for business decisions made using our service
Our total liability is limited to the amount you paid us in the previous 30 days.
11. Indemnification
You agree to indemnify and hold Elevate AI harmless from any claims, damages, or losses resulting from:
Your use of the service
Your violation of these Terms
Your breach of any laws or third-party rights
12. Suspension & Termination
We may suspend or terminate your access if:
You violate these Terms
You fail to make payments
Your use poses risk to us or others
You may cancel your subscription at any time, but no refunds will be provided.
13. Service Availability
We aim to provide reliable service, but we do not guarantee:
Continuous uptime
Error-free operation
Uninterrupted service
14. Governing Law
These Terms are governed by the laws of Victoria, Australia.
Any disputes will be subject to the jurisdiction of the courts of Victoria.
15. Changes to These Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
16. Contact Information
Elevate AI
Yarra Street, South Yarra VIC 3141
📧 [Insert Email Address]
🌐 [Insert Website URL]