Privacy Policy

Effective Date: 11/04/2026

1. Introduction

Elevate AI (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered services, including AI voice agents and automated receptionist systems.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Name

Email address

Phone number

Business details

b. Communication & AI Data

Call recordings

Voice inputs and transcripts

AI-generated responses

Customer interaction data

c. Technical & Usage Data

IP address

Browser type

Device information

Website usage data (analytics)

d. Cookies

We may use cookies and similar tracking technologies to improve your experience on our website.

3. How We Use Your Information

We use your information to:

Provide and operate our AI voice agent and receptionist services

Answer calls, manage bookings, and handle customer enquiries

Improve and optimise AI performance and accuracy

Communicate with you regarding services or support

Send marketing communications (you can opt out at any time)

Analyse website usage and improve user experience

4. AI Data Handling

As part of our services:

Calls and interactions may be recorded and processed by AI systems

Data may be used to improve system performance and accuracy

Automated decision-making may occur (e.g. call routing, responses, booking actions)

We take reasonable steps to ensure AI processing is secure and used only for legitimate business purposes.

5. Sharing of Information

We may share your data with trusted third parties where necessary to operate our services.

Third-Party Services Include:

GoHighLevel (CRM, automation, and communication platform)

These providers are only given access to the information necessary to perform their functions and are required to protect your data.

6. International Data Transfers

As we operate globally and use third-party providers, your data may be stored or processed outside of Australia.

We take reasonable steps to ensure that any international data transfers comply with applicable privacy laws and maintain appropriate safeguards.

7. Data Retention

We retain personal data for up to 6 months, or longer if required for legal, operational, or legitimate business purposes.

You may request deletion of your data at any time (see Section 9).

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure servers and infrastructure

Access controls and authentication

Data encryption where applicable

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data

Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

10. Cookies and Tracking

We may use cookies and similar technologies to:

Improve website performance

Understand user behaviour

Enhance user experience

You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Elevate AI
Yarra Street, South Yarra VIC 3141
📧 [Insert Email Address]
🌐 [Insert Website URL]